Focusing on Adoption
Ensure successful adoption, and ensure renewal!
You go live, users are trained, smile, and then go back to their old ways and don’t use the tools.
By the time it's realised, it can be too late.
The system starts to wither, management lose interest. The original aims of the PLM project get lost and customer ultimately does not renew licences.
Work with your customer's cheerleaders to help them to monitor and engage.
How can we address this? Examples of what I’ve done, and what we could do together…
what makes successful adoption?
Improve dull workspaces
Improve dull workspaces
Improve dull workspaces
Provide visual navigation through hierarchy of workspaces. Let users see where they are.
Help resources
Improve dull workspaces
Improve dull workspaces
Add simple help resources to speed up adoption, reduce user support requried. Remind users what they did on the training course.
Monitor adoption
Improve dull workspaces
Discovery workshops
Who is using the system, and not using it?
Extract usage metrics using Utility Pack, and analyse where it is going well.
Design some intelligent reports, keeping original goals in mind.
Discovery workshops
Is your PLM engagement starting to stall?
Discovery workshops
Informal workshops with users, especially run by a 3rd party, are very helpful.
Users often do care! They just need a forum to explain what they are needing from the system.
I often find a mixture of misundersandings, inefficient use of tools - “Wow – I didn’t know you could do that! That will change my day!”
Simple enhancements or automation can often make a big difference, but you have to go speak to real users.
Is your PLM engagement starting to stall?
Is your PLM engagement starting to stall?
Is your PLM engagement starting to stall?
Why is an opportunity dying?
Has the original business justification got lost?
Re-visit and re-focus on original KPIs.
Experience of running re-engagement workshops to analyse lessons learnt from both sides, engage with senior management and users to ensure – ultimately – customers renew!
Engage with administrators
Is your PLM engagement starting to stall?
Is your PLM engagement starting to stall?
You trained them, you mentored them.
Workshops with administrators to discover what is causing them and their users real pain.
I often find that admin guys are struggling with things that can be easily fixed with an extra tool or two.
Are they having to double-enter data?
Are they repetitively producing reports that could be automated?
There are tools in Utility Pack that can make their life easier and breath life into a 6-month old deployment.
I never lost a customer yet!
All my customers have been successful with their deployments, and they provided Autodesk with successful reference visits.
I have plenty of personal references we can discuss.
I think I would make a useful addition to your projects.
